Main Tasks
Defines, documents and carries out IT projects or sub-projects alone or with a small team, actively participating in all phases.
Full responsibility for IT project.
Plans and monitors the project tasks and resources, and escalates in case of deviations
Identifies, assesses and manages risks to the success of the project
Agrees project approach with stakeholders, and prepares realistic plans (including quality, risk and communications plans) and tracks activities against the project schedule, managing stakeholder involvement as appropriate.
Ensures that own projects are formally closed and, where appropriate,
subsequently reviewed, and that lessons learned are recorded
Works in the front line with (future) users of applications and systems integrations.
Understands business processes and translates them to the functionality in applications.
Sets configurable elements in the system to support business process or practice.
Supports the User Acceptance Tests.
Responsible for the documentation of functionalities.
Responsible to train the end-users, super-users and trainers of a country on the use of the applications.
Job Description
Carries out certain technical requirements in terms of configuration of systems and applications acc. to business requirements.
Configures software parameters, activities, system maintenance and system documentation.
Carries out internal and customer testing of applications acc. to business requests.
Support and maintenance of local and regional IT Logistics services (i.e. applications and relevant hardware)
Responsible for 1st level support, and coordinates 2rd level support when needed.
Proactive user support in the workplace environment
Coordination of the resolution of application, hardware and software problems.
Creation of temporary solutions until permanent solutions can be implemented.
Awareness of service level agreement targets
Acts as liaison with client for troubleshooting: investigate, analyze, and solve software
problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs.
Maintain a thorough knowledge of the organization and adheres to all organizational standards.
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