We're hiring a Customer Support Representative! Join our dynamic team and assist clients with top-notch service. Responsibilities include resolving inquiries via pho, providing product information, and maintaining customer satisfaction. Strong communication and problem-solving skills are essential.
As a Customer Support Representative, you will be an integral part of our company's success by ensuring exceptional service to our valued clients. Your responsibilities will include:
*Responding to customer inquiries and resolving issues promptly and professionally via phone, email, or chat.
*Providing accurate and comprehensive information about our products and services to customers.
*Handling customer complaints with empathy and finding appropriate solutions to ensure customer satisfaction.
*Escalating complex issues to the relevant departments and following up to ensure prompt resolution.
*Maintaining accurate records of customer interactions and transactions in the database.
*Collaborating with the team to continuously improve customer support processes and procedures.
Requirements:
*High school diploma or equivalent; additional education is a plus.
*Proven experience in a customer support role or a related field.
*Excellent communication skills, both written and verbal.
*Strong problem-solving abilities and a customer-centric approach.
*Ability to work well in a fast-paced and team-oriented environment.
*Proficiency in using customer support software and tools.
*Flexibility to work shifts, including evenings and weekends.
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