Repair and Maintenance: Service engineer to diagnose faults, repair equipment, and perform routine maintenance tasks.
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Effective Solutions: Use various strategies and tools to provide effective solutions to customers’ concerns.
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Communication: Service engineer to communicate with clients, engineers, and other technicians to ensure services are delivered effectively.
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Feedback and Follow-Up: Promptly follow up on service requests and provide customer feedback.
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Preventative Measures: Monitoring machines under warranty and developing preventative maintenance measures.
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Education and Demos: Delivering demonstrations to educate customers on safe and effective equipment use.
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Recommendations: Providing recommendations about new features and product improvements.
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Inventory Management: Monitoring inventory and reordering materials when needed.
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Continuous Learning: Conducting research and attending workshops to stay updated on industry developments.
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Reporting: Writing reports and presenting findings to Divisional Manager.
Equipment Covered: Types of welding machines you service, including:
1. MIG Welders: These are commonly used for metal inert gas welding.
2. TIG Welders: Used for tungsten inert gas welding.
3. Arc Welders: Including stick welders and other arc-based systems.
4. Plasma Cutters: Used for precision cutting of metal.
5. Engine-Powered welding Generators: Dual Welding Generator.
Educational Qualifications & Experience.
- Degree in engineering, in electrical, mechanical, or electronics engineering with 2 to 3 years of experience in the service of welding and cutting machines.
-Diploma (3 years) in engineering in electrical, mechanical, or electronics engineering with 3 to 4 years of experience in the service of welding and cutting machines.
-Alternatively, equivalent training or certification from technical institutes can also be considered with 4 to 5 years of experience in the service of welding and cutting machines.
Skills:
-Service engineers interact with clients, colleagues, and customers. Effective communication is vital for understanding requirements and providing solutions.
-Continuous learning and staying updated on industry developments are essential for a successful career as a service engineer.
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