Ensure all duties are carried out in accordance with the relevant service procedures on a timely manner.
Continuously strive to delight customers towards achieving the highest degree possible levels.
Ensure all customers are handled with total honesty and courtesy.
Respond promptly to all service customer queries, communications and requests.
Interact with all potential and actual customers so as to enhance the reputation of the company.
Ensure all customers are advised of delays, changes in circumstances.
Ensure all paperwork & processes to customers are clearly explained.
Should be knowledgeable of business policy & procedure development Promote and monitor service appointments system.
Plan, organize and control service operations.
Monitor customer satisfaction reports, trends & warranty Monitor quality control inspections, feedback reports and complaints.
Present monthly performance results to Management.
Ensure service and parts coordination through regular meeting.
Conduct weekly analysis of key performance indicators.
Ensure service facility is well maintained.
Manage team operations of staff rotations and extra working hours.
Ensuring health safety regulations are strictly adhered to.
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