JOB PURPOSE STATEMENT:
Supervises the activities of the Wholesale Sales Consultants, plans and carries out sales activities and develops and maintains relationships with customers.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Assist clien solve parts problems, identify correct parts numbers, complete order forms and recommend and sell related items as a service and as requested by clien.
Work with other Department personnel in order to assist them with parts information as required.
Maintain a high degree of proficiency with regard to the parts business and functions performed in order to ensure customer confidence and satisfaction with parts service
Diplomatically handle clients’/customers’ complaints in a friendly, pleasing and personal manner.
Offer all required parts to customers.
Monitor sales discounts according to department limit and company policy.
Research the availability of certain parts, either within the wholesale facility or from other sources as necessary.
Gather market information and help the Parts Manager in running promotions.
Perform other duties as assigned by the Parts Manager.
Provide correct parts to the clie.
Provide quotations and estimates within the time frame.
Must be alert to sales opportunities by taking the time to ask clien questions and provide information about parts and services.
Monitor the activities of the Sales team and assign work as appropriate.
Assess the performance of the Sales team and facilitate their development by providing opportunities for training and development.
Undertake additional related responsibilities as required.
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