Responsibilities of the system administrator
The system administrator is responsible for various technological systems within our organization. As per the structure and scope of our business, you will be accountable for any or all the following:
1. Ensuring the smooth functioning of IT systems
System Administrator oversees the accessibility and functioning of IT systems. You will diagnose and resolve problems that affect our system performance or accessibility to an IT service. This role also includes routine system enhancements, like changes based on shifting end-user and organizational needs.
2. Monitoring for potential issues in a proactive manner
Most technical issues are often only detected once they impact end users. The system administrator will track system health and recognize unusual network activity, which may involve security-sensitive actions like illicit network access or data transfer. Solutions like network management and monitoring tools help accomplish these tasks together with the IT, security, and logistics departments.
3. Supporting compatibility between systems
System administrator supports IT team members by ensuring systems and new feature launches are consistent with the current IT infrastructure. You may have to assess the reliability of server demand performance. Setting up and updating hardware is also part of the job while overseeing patch management activities about systems.
4. Governing database operations
System administrator preserves the security, efficiency, and productivity of database management systems in our enterprise. These activities include data asset movement, design, setup, installation, and monitoring. System administrator may also liaise between consumers and database-related challenges, like archiving and restoration.
5. Providing user education and training
System administrator interacts with users directly to fix technical issues. Sometimes, you may also run workshops to get users up to speed on fresh software installations or alterations to IT systems. Employees must be trained to navigate the web portal and access the business’s network and IT resources.
6. Maintaining comprehensive doentation
System administrator needs to keep track of the usage of IT assets. To prepare for potential IT investments and enhancements, they record user demands, company specifications, and, if necessary, recurring IT issues. Doentation also facilitates compliance with regulations. That is why you will need to work closely with compliance teams.
7. Looking after access privileges
System administrators oversee user permissions and all services and apps. You will designate user classifications and handle the entire company’s IT infrastructure, giving everyone secure access to the needed services and applications. These configure alerts according to access limits to get incident reports.
8. Planning for backups and recovery needs
System administrator will administer data backup and restoration tactics in several IT systems and software development lifecycle (SDLC) contexts. You will also help discover deleted or inaccessible data to end users. You must have active, up-to-date redundancy plans and rollover and disaster recovery strategies. This accelerates the resolution of system failures and IT issues.
9. Reviewing an incident’s history after it occurs
System administrator is responsible for post-incident assessments of the impacted systems. Instead of just conducting root cause analysis, you will ask questions like how long it took to identify the issue and the remediation speed. By collecting comprehensive post-incident memos, helps strengthen relationships between IT and software suppliers and create more effective feedback cycles.
10. Checking on server health
System administrator’s responsibilities span many duties related to the health of mainframes and servers. For example, you may monitor and verify the CPU usage of critical processes like “java,” “ guarantee that they aren’t using excessive CPU resources. You will search for and deactivate any zombie processes on the server.
11. Automating repetitive system administration jobs
System administrator writes algorithms or uses tools that automate numerous administrative tasks (like server health audits, usage of resources, backup triggers, transfer of files, archives, etc.) when required. This responsibility may also include working with experts in other departments.
12. Outlining and implementing authentication measures
The system administrator oversees the company’s single sign-on (SSO) guidelines and processes. This ensures that all system safety standards are met. The system administrator configures these tools if SSO and two-factor authentication are used. They also must help employees gain access to the relevant systems when required.
Academic:
Educated to good A level standard or equivalent including English Language and mathematics
College / University Degree an IT related Field
Certificate in Data Protection, Certificate in Information Risk Management desirable
Evidence of continued professional development
Related Experience:
Minimum 2 years’ experience in IT / Administration role from within a manufacturing industry, preferably food manufacturing facility or similar
Knowledge of good IT principles and procedures would be a distinct advantage
Demonstrable experience of investigation, examination and critical analysis of data protection, information management and data quality activities and processes
Experience of testing internal processes against regulatory and statutory obligations
Communication Skills:
English Speak / Read / Write – Essential
Arabic Speak / Read / Write – Preferred but not Essential
Any other spoken languages (e.g. Hindi) would be an additional advantage
Personal Attributes
Analytical Thinking / Personal Credibili Thinking / Proactive / Positive Attitude / Conscientious / Follows instruction / Attention to detail / Information Gathering / Observant / Problem Solving / Excellent Communication skills / Personal / Interpersonal Awareness / Cognitive / Independence / High level of professional integrity
Computer Technical Skills
Advanced computer skills
Knowledge of ERP and CRM systems, MS windows OS applications, Word, Excel, Power point, Access, Web design packages etc. essential
Additional Requirements
Passionate about working in the IT sector
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