Job Title: Travel & Tourism Operations Manager
Location: Dubai, UAE
Salary: Starting from 5,000 AED per month
Job Description:
We are seeking a highly skilled and experienced Travel & Tourism Operations Manager to join our dynamic team in Dubai. The ideal candidate will have a minimum of 5 years of proven experience in the travel and tourism industry, with a strong understanding of both operational management and customer service excellence. A solid knowledge of Schengen visa application processes is essential for this role.
Key Responsibilities:
Oversee the daily operations of the travel and tourism department, ensuring efficient and effective service delivery.
Develop and implement operational strategies that enhance the customer experience and drive business growth.
Manage and coordinate with team members to ensure all tours, bookings, and travel arrangements are executed flawlessly.
Maintain strong relationships with clients, suppliers, and partners to ensure top-quality services.
Monitor market trends and competitor activities to adjust strategies accordingly.
Handle customer inquiries, complaints, and feedback to ensure high levels of satisfaction.
Ensure compliance with all relevant travel regulations and company policies.
Prepare and manage budgets, reports, and forecasts for the department.
Mentor and develop the team to meet and exceed performance standards.
Provide expert guidance on Schengen visa application procedures and ensure smooth processing for clients.
Requirements:
Minimum of 5 years of experience in travel and tourism operations management.
Strong knowledge of travel industry regulations and best practices.
Proven ability to manage and motivate a team.
Excellent communication and interpersonal skills.
In-depth knowledge of Schengen visa application processes.
Ability to work under pressure and meet tight deadlines.
Experience in managing budgets and financial planning.
Proficiency in travel management software and tools.
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