Acting a second in command to the manager, and taking care of all duties in their absence.
Assisting the manager with operational issues.
Promptly answering the questions of staff and other clients.
Providing excellent customer service and maintaining relationship with clients.
Preparing and filing forms and other documents for business and customers.
Updating logs and forms.
Ensure all operations are carried on in an appropriate, cost-effective way.
Input visa application in company system and attached necessary documents.
Sending the visa application to Sales Officer for final checking, releasing and approval.
Double check and release visa application for individual clients and for family visa.
Make sure that selling price has been set in system according to sales rate of agents.
Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation
etc.
Handle unforeseen problems and complaints and determine eligibility for money returns.
Coordinating with Operations Manager / General Manager for Visa and Insurance processing.
Excellent knowledge of visa and traveling software (computer reservations systems)
1-2 years’ experience on similar fields (MANDATORY)
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