Waiter or waitress duties and responsibilities:
Provide the perfect service experience for restaurant patrons
Ensure the Guest feels important and welcome in the restaurant
Ensure hot food is hot and cold food is cold
Adhere to timing standards for products and services
Look for ways to consolidate service and increase table turns
Present menu, answer questions and make menu recommendations
Serve customers in an accommodating manner
Must know all food liquor, beer, wine, and retail offered
Apply a positive suggestive sales approach to guide guests
Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates
Look for ways to avoid waste and limit costs
Assist in keeping the restaurant clean and safe
Provide responsible service of alcoholic beverages
Deliver food and beverages to any table as needed
Must follow all cash handling policies and procedures
Report to property on time and in proper uniform
Process payments of food and drink orders with the cash register
Coordinate with kitchen staff to deliver accurate food orders
Must be of legal age to serve alcoholic beverages (May vary by state)
Must have all certifications and licenses as required by local Health Department and Alcoholic Beverage Commission statutes
Must have clear written and verbal communication skills
Must have the physical abilities to carry out the functions of the job description
Must be able to responsibly handle cash transactions
Must be able to consolidate and coordinate needs for all tables within their station
Must be able to carry food and beverages
Must be able to work in a team environment
Must attend food safety training
High school diploma or equivalent; college degree preferred
At least one year of experience as a food server within a restaurant, hotel, or conference center operation
Any related customer servi experience will be considered
Ability to comprehend and effectively communicate in fluent English
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