Sure, here are brief explanations of the roles of a "Telecaller" and a "Quotation Maker":
1. **Telecaller**:
- **Role and Responsibilities**: A telecaller, also known as a telemarketer or telesales representative, is responsible for making outbound calls to potential or existing customers. Their primary tasks include promoting products or services, conducting market research, gathering customer information, and setting appointments. They may also handle inbound calls to provide customer service or support.
- **Skills Required**: Excellent communication and interpersonal skills, persuasive ability, patience, familiarity with customer relationship management (CRM) software, and basic computer skills.
2. **Quotation Maker**:
- **Role and Responsibilities**: A quotation maker is responsible for preparing and providing cost estimates or quotes to potential clients for products or services. This role involves understanding client requirements, calculating costs, considering discounts or special pricing agreements, and ensuring that the quotes are accurate and competitive. They may work closely with sales, procurement, and finance teams to ensure that quotes reflect current market conditions and company policies.
- **Skills Required**: Analytical and numerical skills, attention to detail, proficiency in using spreadsheet software and quotation management tools, understanding of pricing strategies, and good communication skills.
Both roles are essential in their respective fields, contributing to customer acquisition, satisfaction, and overall business operations. If you need more detailed information or have a specific context in mind, please let me know!
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