Ensure online support and Installation of all Wavetec Products
Perform all necessary steps needed to complete assigned tasks or as per need basis from time to time
Provide technical support services to customers and ensure that all complaints are resolved within 24 hours.
Collect feedback from customers about our products and follow up to ensure improved service quality
Ensure daily reporting about finished or pending tasks to reporting head or Senior CSE
Responsible for layouts designs for all Wavetec products.
Perform the dev-ops function by testing all products that is released by QA department of Wavetec and ensure a bug free release globally regional office
Support on clien of Wavetec over phone whenever required.
Ensure help desk software is updated at all times with current tasks and support calls
Bachelors in Computer Science or relevant IT field
Good Knowledge about Networking
Must have strong interpersonal skills and communication skills
Sound knowledge of writing Queries in SQL
Good Knowledge about troubleshooting in the windows platform
Experience: 1 year preferred.
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