Coordinator arranges door to door service for relocation of house hold goods or office effects. Coordinator must communicate effectively, at various levels, with all parties involved to ensure services are performed to meet contractual obligations and within industry guidelines.
QUALIFICATIONS for Sales Coordinator:
High school diploma or equivalent is required.
Exemplary customer service and communication skills (verbal and written)
alongside an enthusiastic attitude are a necessity.
Proven probl identification and analytical decision-making skills will be helpful.
Ability to multi-task and work in a fast-paced, autonomous environment with consistently high-quality results is necessary.
DUTIES AND RESPONSIBILITIES for Sales Coordinator:
Responsible for maintaining communication throughout the move process with customer, shipping line agents etc...
Arranges the vendors for origin services, line haul, port services, ocean a air freight, customs clearance, destination services and insurance for each shipment.
Provides the vendor costs for each shipment to accounting department.
Administers all necessary information and paperwork to ensure an efficient and timely relocation for the customer.
Sets up and maintains all computer records for customers.
Verifies that services are performed as scheduled and adhere to all contractual guidelines, as well as industry guidelines, pertaining to the move.
Ensures each customer’s record and data file content is complete and accurate.
Communicates directly with customers to schedule and confirm appointment times, delivery dates, and start times for all booked jobs.
Collects prepayments or COD amounts from customer or informs accounting department to invoice the account.
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