The Receptionist is responsible for performing clerical tasks within an office setting to
support daily operations. Their duties include answering and transferring phone calls to
employees, sorting and delivering mail to employees and greeting visitors when they
arrive for meetings with management or sales staff. The receptionist needs to deliver
exceptional customer service assistance and provide an overall welcoming
environment. The receptionist will oftentimes need to perform additional administrative
office duties as needed.
Screen calls and take messages. Process bills and help clients or customers if they have any questions about their
charges. Organize files for billing, customer and client records, etc. Direct visitors to the correct office. Respond to all customer inquiries in a polite and timely manner. Effectively answer and direct phone calls to the correct department. Welcome and greet visitors in a warm and friendly manner, and answer any
questions visitors have. Maintain and stock the reception area and all common areas in a clean and tidy
manner at all times.(Kitchen, Bathroom, Conference Room etc.) Operate standard office equipment on a regular basis, including a fax machine,
copy machine, and a computer. Keep detailed and accurate records of visitor requests and of calls received. Receive deliveries; sort and distribute incoming mail. Take inventory of supplies and restock as needed. Maintain the general office filing system. Perform other administrative duties as required to support the mission and
function of the company. Provide additional support to all sales agents and CSR’s as needed.
Comfort Insurance & Finance
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