Job Description
Greet and welcome guests
Keep front desk tidy and presentable with all necessary material
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Receive letters, packages etc. and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward emails
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs
Requirements
Bachelor’s degree or Diploma in hotel management or related field
Familiarity with office machines
Knowledge of office management and basic bookkeeping
Proficient in English
Excellent knowledge of MS Office
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
Hotel experience
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