? Welcoming guests and checking their details against their bookings
? Complete the check-in and check-out procedures.
? Handle reservations via phone and online.
? Educate clients on available payment options and double-check credit card information
? Registering visitors and gathering the required data (such as contact information and the precise dates of their stay)
? Upon arrival, greet visitors and allocate rooms
? Give details about our hotel, the rooms that are available, the prices, and the amenities.
? Attend to customer concerns promptly and competently
? Work together with our housekeeping team to make sure every room is spotless, well-furnished, and meets guests' demands.
? Verify group bookings and set up specialized services for high-end clients and event participants, such as wedding guests.
? When suitable, upsell more features and services
? Keep up-to-date records of reservations and payments.
? Familiarity with office machines (e.g., printer, scanner, etc.)
? Excellent knowledge of MS Office (especially Excel and Word)
? Good organizational and multi-tasking abilities
Answered central telephone system and directed calls accordingly. Provided clerical support to company employees by copying, faxing, and filing doents
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Manage gue complaints
Anticipate guests needs in order to accommodate them and provide an exceptional guest experience
-With 2-4 yrs Reception / front desk Experience in Hotel.
-Can Manage Handling Ca Transaction.
-Can join immediately.
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