-Welcome and greet guests in a friendly, professional, and personalized manner.
-Complete guest check-in and check-out procedures accurately and efficiently.
-Verify guest reservations, identification, payment details, and room information.
-Provide guests with information about hotel facilities, services, amenities, and local attractions.
-Handle guest requests, inquiries, and complaints promptly and professionally.
-Coordinate with Housekeeping, Maintenance, Food & Beverage, Concierge, and other departments to meet guest needs.
-Process room charges, payments, deposits, refunds, and other financial transactions accurately.
-Maintain accurate guest records and update information in the hotel property management system.
-Monitor room availability and assist with room assignments and changes.
-Follow up on guest requests and special arrangements to ensure satisfaction.
-Handle telephone calls, messages, wake-up calls, and other front-office communications.
-Previous hotel, front-office, or customer-service experience.
-Excellent verbal and written communication skills.
-Strong customer-service and interpersonal skills.
-Professional, confident, and welcoming personality.
-Good computer skills and ability to learn hotel property-management systems.
-Flexible to work shifts, including nights, weekends, and public holidays
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