Oversee and maintaining long term relationships with the company’s most important clients.
⦁ Apt in building strong relationships with strategic customers.
⦁ Identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.
⦁ Contribute in sustaining and growing our business to achieve long-term success.
⦁ Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
⦁ Acquiring a thorough understanding of key customer needs and requirements
⦁ Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
⦁ Ensure the correct products and services are delivered to customers in a timely manner
⦁ Serve as the link of communication between key customers and internal teams
⦁ Resolve any issues and problems faced by customers and deal with complaints to maintain trust
⦁ Play an integral part in generating new sales that will turn into long-lasting relationships
⦁ Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
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