MARINE IT SUPPORT
JOB PURPOSE
2-4 years of IT experience with a focus on vessels / ships deskt support.
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JOB DESCRIPTION
To be successfully employed as a Marine IT Support
1. University Degree in Computer Engineering, Information technology or equivalent
2. 2-4 years of IT experience with a focus on vessels / ships deskt support.
3. Knowledge of IT support and services for vessels and marine industry is preferred
4. Certification in ITIL MCSE is preferred.
5.Technical depth and a customer-first mentality, with the passion to take the initiative to own and resolve customer issues, provide technical support and advice for the development, testing and deployment of marine products globally.
6. 4-6 years plus experience in Application Support role
7. Ability to apply subject matter knowledge and previous experience to solve a variety of common system and application functional issues.
8. Great writt English skills. If you speak an additional language do not forget to mention it
9. With attitude towards performance are equally important. You consider yourself to be forthcoming, energetic and a good team player, and you reflect yourself in our core values of Respect, Ambition, Curiosity and Smile & Joy.
10. Candidates should be installing and configuring computer systems, diagnosing hardware and software faults and solves technical and applications problems, either over the phone or in person.
11. Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
12. Work to create any relevant support material for the team
13. High level of confiedentiality
14. Excellent communicator, both oral and written
15. Strong problem solving and communication skills
16. Enjoy being the first line of support and troubleshooting issues
17. Strong analytical skills to investigate and resolve customer support tickets
18. Able to multi-task efficiently under time pressure
19. Able to work with cutting edge technology and assimilate information rapidly
20. Proven experience in managing a service and support focused team culture
21. Work closely with the IT Support manager in standardizing technical operating procedures to continually improve the quality of technical services provided to the users.
22. Handle assigned incidents reported by vessels, and escalate to relevant IT team a vendor as required.
23. Adopt and apply professional strategies and policies within the area of responsibility in accordance with management directions.
24. Prepare the required support documents, report and update solutions to avail adequate documentation for problem solving and supporting users effectively.
25. With yellow fever vaccine is an advantage
26. With Seamans book is an advantage
27. Capacity to travel internationally is an advantage
28. Respectful and Energetic
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