Purpose:
Master Technician should ensure being up-to-date with technical aspects of the produ and to be able to fix right a problem the first time.
Duties:
Mechanical & Electrical repairs, troubleshoot and diagnosing on buses
Diagnose faults and recommend effective solutions, doing it right the first time.
While attending jobs both in the workshop and the field also proactively identify potential problem cause
Using tools and adopting best practices as mentioned in service manuals so as to improve the productivity and efficiency
Read, understand and implement instructions in workshop manuals. Use Service checklist where applicable and available.
Accountable for resolving complaints involving both mechanical and electrical repairs
Accountable for effective use of online diagnostic tools
Job Context:
Extending 24X7 service support to customers given the stringent requirement from customers for vehic uptime, delays are to be avoided at all costs
Emergency support in case of breakdowns
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