Welcome residents, visitors, and guests in a professional and courteous manner.
Manage the reception desk and handle all incoming calls, emails, and inquiries.
Assist residents with general requests and direct them to the appropriate department.
Coordinate visitor registration and ensure compliance with building security procedures.
Maintain accurate records of visitors, deliveries, and resident requests.
Receive and distribute mail, parcels, and courier deliveries.
Coordinate with Property Management, Security, Housekeeping, and Maintenance teams to resolve resident concerns promptly.
Schedule and follow up on maintenance requests and service appointments.
Monitor lobby operations to ensure a clean, organized, and welcoming environment.
Handle resident complaints professionally and escalate issues when necessary.
Support administrative tasks, including filing, data entry, and preparing reports.
Maintain confidentiality of resident information and comply with company policies.
coordinate the maintenance request with facility team
follow up instructions from head office and report to head office the required issues
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