The Receptionist is the first point of contact for members and visitors at Z.SPORTS. The role is responsible for managing the front desk, welcoming & handling customer inquiries, coordinating bookings, and ensuring a welcoming and professional experience for all guests and members of the facility.
•Manage the reception desk and ensure smooth front-office operations.
•Handle customer inquiries regarding sports activities, schedules, memberships, and facility services.
•Manage court bookings, class schedules, and activity reservations.
•Answer phone calls, emails, and messages in a timely and professional manner.
•Maintain accurate records of memberships, bookings, and customer details.
•Coordinate with coaches, instructors, and operations staff regarding schedules and bookings.
•Handle payments, receipts, and basic billing tasks if required.
•Ensure the reception area remains clean, organized, and presentable at all times.
•Assist in promoting sports programs, events, and memberships.
•Report operational issues or customer concerns to the Floor Manager.
•Maintain professionalism, punctuality, and adherence to company policies.
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