Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
· Processes reservations from the sales office and travel agents.
· Knows the type of rooms available as well as their location and layout.
· Knows the selling status, rates, and benefits of all packages.
· Knows the credit policy of the hotel and how to code each reservation.
· Creates and maintains reservation records by date of arrival and alphabetical listing.
· Determines room rates based on the selling tactics of the hotel.
· Prepares letters of confirmation.
· Communicates reservation information to the front desk.
· Processes cancellations and modifications and promptly relays this information to the front desk
Qualifications
With least 2 years of experience in a 5 Star Hotel is mandatory
Software knowledge of the Opera system is mandatory
Currently residing in the UAE
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