Key Responsibilities:
1. Sales Support and Coordination:
Act as the primary point of contact between the sales team and other departments, ensuring seamless communication and task execution.
Process sales orders for renewed telecom equipment and ensure accurate entry into the company’s C system.
Prepare quotations, proposals, and other sales doents as needed to support the sales team.
Monitor sales pipelines and follow up on pending opportunities to ensure timely closure.
Coordinate with the sales team to identify client-specific requirements and ensure they are addressed during the sales process.
2. Operations Liaison:
Collaborate with the operations team to track the processing, testing, and quality assurance of renewed telecom equipment.
Communicate customer requirements and timelines to the operations team to ensure orders are fulfilled accurately and on time.
Monitor inventory levels of renewed telecom equipment and flag shortages to both sales and operations teams.
Ensure the alignment of sales and operational priorities to meet business objectives.
3. Doentation and Reporting:
Maintain accurate records of sales transactions, customer interactions, and equipment inventory.
Generate regular sales performance reports for the management team, including order status and revenue forecasts.
Create and update doentation on sales and operational processes to streamline workflows.
4. Customer Relationship Management:
Act as a backup contact for customers, addressing inquiries or resolving issues in the absence of sales representatives.
Ensure customer satisfaction by coordinating post-sales services, including returns, exchanges, or repair processing.
Gather customer feedback and share insights with both sales and operations to drive process improvements.
5. Process Optimisation:
Identify and propose improvements to existing sales and operations workflows to enhance efficiency and reduce turnaround time.
Collaborate with internal stakeholders to refine systems and tools used for tracking sales and operations.
6. Collaboration and Team Support:
Support sales campaigns and initiatives for renewed telecom equipment, ensuring effective execution.
Coordinate with marketing teams to provide updated inventory and product insights for promotional materials.
Assist in onboarding new sales team members with training on internal systems and processes.
Key Skills and Competencies:
Strong communication and organizational skills to effectively liaise between teams.
Proficiency in CRM(Odoo), ERP systems, and Microsoft Office Suite.
Analytical mindset for managing inventory and sales data.
Customer service orientation to address client needs promptly.
Ability to work in a fast-paced environment with multiple priorities.
Essential Requirements:
Located in Dubai or can relocate.
English speaking
Arabic preferred not essential
2+ Years experience preferred
Graduate
A genuine interest in sustainability and Net Zero solutions
DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. GulfJobs.com will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!