Secretaries and administrators help to keep an organisation running smoothly, taking care of the administrative and organisational tasks that make the organisation function. The job title ‘administrator’ and ‘secretary’ can be used interchangeably to describe the same role, or ‘secretary’ can be another, more old-fashioned name for a personal assistant or executive assistant. Read our other job description to learn about personal assistant skills and how the role differs from that of a secretary.
Typical responsibilities of the job include:
answering calls, taking messages and handling correspondence
maintaining diaries and arranging appointments
typing, preparing and collating reports
filing
organising and servicing meetings (producing agendas and taking minutes)
managing databases
prioritising workloads
implementing new procedures and administrative systems
liaising with relevant organisations and clients
coordinating mail-shots and similar publicity tasks
logging or processing bills or expenses
acting as a receptionist a meeting and greeting clients
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