- Assist 24/7 chat support
- Own our customer experience journey across all channels and social media platforms
- Implement insights and product improvements to continuously improve customer experience
- Professionally handle a high volume of inquiries from customers
- Communicate with Team leaders a Managers
- Maintain confidentiality of customer information at all times
- 2-3 years of experience in customer service
- Willing to work rotating shifts
- Demonstrate a high degree of integrity and confidentiality
- Excellent written and communication skills
- Proficient with Microsoft Office software (Excel, Word, Outlook)
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