Shift Inc. is hiring a full-time Technical Support Specialist for its Head Office in Jeddah, Saudi Arabia. The selected candidate will provide Level 1 and Level 2 technical support, troubleshoot hardware, software, network, and connectivity issues, administer Microsoft 365, Windows Server, Active Directory, and Azure AD, support L infrastructure, VPNs, firewalls, switches, and wireless networks, manage IT assets and user lifecycle processes, monitor system performance and security compliance, resolve incidents through the ITSM platform while meeting SLAs, and maintain technical doentation to support continuous service improvement.
How to Apply:
Apply through Shift Inc. Official Web Portal Or send Email : ***
a. Associate's or Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
b. 3–5 years of experience in Technical Support, Systems Administration, or IT Infrastructure.
c. Strong knowledge of Microsoft 365, Windows Server, Active Directory, Azure AD, networking, and IT security.
d. Excellent troubleshooting, analytical, and problem-solving skills.
e. Strong communication and customer service abilities.
f. Microsoft, ITIL, CCNA, CompTIA Network+, or Security+ certifications are an advantage.
g. Ability to work independently and collaboratively in a team environment.
NOTICE: Esteemed Candidate, you bear complete responsibility for engaging with the employer throughout the hiring process. GulfJobs.com disclaims any responsibility regarding your recruitment. A legitimate employer will never request payment for hiring.
