This role is for professionals to manage and optimize call center operations for a leading Dubai government client. Responsibilities include maintaining service excellence, monitoring operational performance, updating processes, and ensuring adherence to Dubai Government quality standards. The role requires technical knowledge of contact center systems and conducting regular audits to ensure effectiveness. This is a one-year contract, extendable based on performance.
How to Apply: Apply through TransSkills Official Web Portal Or send Email: ***
a. Minimum 12 years of experience in contact center operations and customer service environments
b. Strong technical understanding of contact center systems and operations
c. Knowledge of Dubai Government service standards and excellence frameworks
d. Ability to monitor and improve operational performance
e. Experience in conducting audits and evaluations of processes
f. Strong leadership and organizational skills
g. Excellent problem-solving and communication skills
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