Handle online queries
Prioritize and process customer orders and requests submitted by telephone, email, live chat, or instant message
Maintain thorough and accurate customer service records
Work as part of the sales team to drive positive company sales results
Communicate with customers about their orders, including any delays or changes in delivery
Follow-up with the customers on the complaint a question resolution status
Pack and process orders
Excellent with Microsoft excel
Strong communication and negotiation skills
Telesales experience
Detail-oriented and works with a high degree of accuracy
Ability to multitask
Ability to tactfully handle stressful and difficult situations
Possess strong problem-solving skills
Fluent in speaking the English language
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