Responsibilities
•Reporting to the Managing Director
•Providing technical support across the company (in person and over the phone)
•Identify, troubleshoot, and resolve technical software and hardware issue
•Keep a record of issues and their solutions.
•Responsible for Printers, Servers, and Telephone systems
•Installation of application and software maintenance (MS Office, Outlook & other office applications as and when requestedwith approval)
•Maintain system with the upgrade and configure as needed
•Manage Telephone, Access Point and Firewall Systems
•Manage CCTV, Access Control and Attendance system
•Manage VR and IOT devices and ensure all are clean and in prefect working condition
•Update VR and IOT devices firmware
•Prepare necessary hardware as per the customer order requirements
•Create Customer Learning Management Platform accounts based on the order details
•Insta VR progra depending on the client requirements and specifications
•Deployment of VR and IOT devices
•Conduct device and platform training for the customer
•Conduct site visits for technical support requests
•Manage VR and IOT customer accounts (licenses, users, languages, reports etc.)
•After-Sales customer support
•Alt of existing promotional doents (flyers, banners, posters, business card etc)
•Assist sales team in product demonstration and events
•Product Training and Orientation on new employees
•Procurement and allocating of IT assets
•Maintenance of IT equipment on regular basis
•Maintenance and Operation of large format scanners
•Graphic Design
•Assist office admin in daily office operations
•Assist office admin in warehouse management
•Conduct scheduled fixed asset inventory and reports
Qualifications:
•Bachelor's Degree in Science
•At least 2 years of UAE work experience
Requirements
•Office Administration (Ability to follow instructions and collaborate with others)
•Excellent attention to detail and problem-solving skills
•Enthusiasm for continual learning
•Strong Communication skills (Written and Verbal)
•Can work on a flexible schedule
•With UAE Driving License (required)
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