1.0 Job Summary:
The post holder will provide a high quality and responsive reception service to all patients ensuring that
the reception runs efficiently and in accordance with the practice requirements.
2.0 Duties and Responsibilities:
Responsible for patient coordination: Explaining the details of treatment according to doctor’s instructions and center’s policies, obtaining informed consent from patients before treatment.
Responds to inquiries of patients, prospective patients, always treating patients and visitors in a friendly, welcoming, and compassionate manner.
Registering new patients and updating existing patient demographics by collecting detailed patient information including personal and insurance details.
Answering incoming telephone calls, ensuring calls are redirected accordingly.
Ensuring appointments and payments for services are managed accurately.
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