We are seeking a friendly and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a commitment to ensuring customer satisfaction. If you enjoy helping others and thrive in a fast-paced environment, we want to hear from you.
Responsibilities:
Respond promptly to customer inquiries via phone, email, and live chat.
Provide accurate information about produc and assist customers with order placement.
Resolve customer issues and complaints in a professional and efficient manner.
Maintain up-to-date knowledge of company produc and policies.
Process returns, exchanges, and refunds according to company guidelines.
Collaborate with other departments to address customer needs and concerns.
Identify opportunities for process improvements to enhance the overall customer experience.
High school diploma or equivalent; college degree preferred.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to multitask and work well under pressure.
Proficiency in computer applications and customer service software.
Positive attitude and a commitment to delivering outstanding customer service.
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