•Greeting and welcoming customers in a friendly and professional manner.
•Attending to customer needs, inquiries, and complaints.
•Informing hairdressers and beauticians about customer appointments and requirements.
•Processing bookings and cancellations and managing appointment schedules.
•Ensuring that the reception area is kept clean and professional.
•Assisting with marketing and sales by providing customers with information on promotions and new products and services.
•Performing administrative tasks such as filing, updating records, and logging transactions and preparing sales and customer reports
•Arranging and managing the salon employee’s work schedules, considering seasonality for occasions and peak times.
•Ensuring proper cleaning of beauty salon equipment and tools after use and following hygiene practices
•Manage day to day operations of the salon including opening and closing procedures and staff behavior
•Schedule staff to ensure adequate coverage for the salon's needs
•Ability to handle customers’ requests and complaints with elegance,provide solutions to staff disputes
•Creating work schedules for employees
•Inventorying salon supplies and updating the necessary items required, assisting the owner with general admin
•Ensuring that the salon environment meets cleanliness and hygiene standards required by law
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