Elite Group Holding is hiring a QA Specialist (Contact Center) to join its growing team in Dubai, UAE. The selected candidate will monitor and evaluate customer interactions, assess call quality against established quality standards, identify performance gaps, provide constructive feedback to contact center agents, prepare quality assurance reports, conduct calibration sessions, ensure compliance with company policies and service standards, analyze customer service trends, and recommend process improvements to enhance overall contact center performance and customer satisfaction.
How to Apply:
Apply through Elite Group Holding Official Web Portal Or send Email : ***
a. Native or fluent Arabic speaker is mandatory.
b. Previous experience as a Contact Center QA Specialist or in a similar quality assurance role is required.
c. Strong knowledge of contact center quality monitoring processes and performance evaluation techniques.
d. Excellent analytical, reporting, and doentation skills.
e. Strong communication, coaching, and feedback delivery abilities.
f. Currently based in the UAE or willing to relocate to Dubai.
g. Ability to identify quality improvement opportunities and support continuous process enhancement.
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